MVClub app is designed for shoppers to enjoy a more seamless shopping experience. It provides instant updates on the malls’ events & promotions, allows members to collect exclusive e-vouchers, redeem gifts from mall campaigns and many other features. T&Cs apply.
General :
No. MVClub is completely free to download and install.
Yes, you will need an internet connection to use MVClub.
Yes, MVClub is equipped with security features, such as
• Your mobile number can only be tied to your membership account.
• Access to your account is protected by a secure login procedure that requires a password.
• Confidential account information is not stored on.
Contact MVClub Support Team via email at mvclub-cs@igbdigital.com.my if you notice any irregular or unauthorized activities.
You will need to download and install the MVClub app. Register your mobile number to receive a one-time password (WhatsApp or SMS) as part of the verification process. Once successfully registered as an MVClub member, you can now enjoy all the benefits!
Please ensure you have entered your mobile number without the “0”; before requesting the OTP. The OTP will be sent to the mobile number you entered during registration via SMS or WhatsApp. You should be receiving the OTP within 60 seconds, and the validity of the OTP is for 3 minutes.
Membership is open to residents and expatriates residing in Malaysia, Singapore, and China. MVClub can send OTPs (One Time Password) to overseas mobile numbers such as those in Singapore and China. OTPs will be used for verification purposes, such as when logging in or resetting a password.
You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process. You are eligible to apply for and hold only ONE (1) membership of MVClub at any one time.
MVClub gives you the ability to view all the exclusive rewards, mall directory, latest happenings and parking map across all 3 malls which are The Gardens Mall, Mid Valley Megamall Kuala Lumpur and The Mall, Mid Valley Southkey, Johor Bahru.
You can use the MVClub app at participating retailers at The Gardens Mall, Mid Valley Megamall Kuala Lumpur, and The Mall, Mid Valley Southkey, Johor Bahru.
MVClub is available 24 hours a day, 7 days a week except during scheduled maintenance periods.
No, MVClub is not linked to any payment service.
Yes, you may do so if you are already a member and as long as your friend's phone has a MVClub app installed.
No. your existing information and rewards will remain intact.
Check that you have downloaded the latest version of the app from Apple App Store or Google Play Store. Alternatively, clear the app cache or try reinstalling the app. If you continue to experience issues, please contact us via email at mvclub-cs@igbdigital.com.my
On the login screen, select “Forgot password”. You will need to input the registered mobile number in order to receive OTP to reset the password.
Your personal QR is located at the bottom of the home screen. Or you can click on “Profile” to find your personal QR next to your name.
Download the MVClub app again from App Store/Google Play/Huawei App Gallery using your new device. If you are still using the same mobile number, simply login to the app using the same mobile number and password you have registered with your old device. If you have changed your mobile number, please contact our support team at marketing@mvclub.app.
You can view your profile details (full name, mobile number, email address) in the “Profile” section of the MVClub app. While your birthday, gender, and home address are not displayed in the app.
You can now update your email address, home address, birthday month and preferred mall directly in the Update Profile section. For other information that you wish to change, please send them to us via WhatsApp (in Contact Us section) or email us at marketing@mvclub.app.
You do not need to renew your MVClub membership as the membership does not expire.
MVClub is a mall app that designed to enhance your shopping experience at The Gardens Mall, Mid Valley Megamall, or The Mall, Mid Valley Southkey. The Gardens Club is a 12-month loyalty program designed exclusively for The Gardens Mall. TGC offers a wide range of privileges and exclusive benefits dedicated only to its member. If you're a Gardens Club member, you can continue enjoying its benefits while experiencing the added perks of MVClub.
Rewards :
Reward points and loyalty program features are currently not available. Stay tuned for updates on these exciting new features.
All e-vouchers can only be redeemed using the MVClub app at the designated store.
Step 1: Log in to your MVClub
Step 2: Go to the “Rewards” at the bottom of home page to view all available e-vouchers.
Step 3: Download your desired e-voucher under the “Reward List”. The e-voucher will be stored in your “My Rewards” and ready for redemption.
Tap on “My Rewards” to view all your downloaded rewards. Choose a reward item from the list when you spend in-store. Please follow the instructions given by the outlet staff to claim your reward. As long as the Terms and Conditions are met, you can use the voucher immediately. Or you can always use the voucher at a later date when it is more convenient for you.
All rewards that you have downloaded are saved under “My Rewards” in your MVClub. If a reward is not showing up, please check again after an hour, and the reward should appear in the app.
You may also check the voucher status in the “Rewards List” to confirm that the particular voucher has not been fully redeemed or expired. Note that we will not be able to reinstate expired e-vouchers.
If your rewards aren't working this could be the following reasons:
• You are disconnected from the internet at the point of using/redeem the reward.
• The reward is location-specific and you are not at one of the designated locations or stores.
• The reward has expired.
• The reward has reached its maximum usage limit.
• You have not fulfilled ALL the terms and conditions of the reward.
Let us know if you are still unable to use your reward after checking the above through email at marketing@mvclub.app.
No, your membership and rewards are non-transferable.
Exclusive Redemption is reserved for mall-wide campaigns. Rewards vary from campaign to campaign and from mall to mall. Please refer to the campaign details for more information.
Visit the redemption counter with your receipts. Use MVClub app to show your personal QR to the counter staff. Please follow the instructions given by the staff to claim your reward.
When you are at the Concierge desk/Customer Service counter, please click on the parking voucher and present the QR code to the staff. Please follow the instructions given by the staff. Upon successful completion, the staff will validate your Touch n Go card/Credit or Debit Card, and this is only valid for one (1) time use only.
MVClub and The Gardens Club (TGC) are separate mobile applications. MVClub is designed to enhance your shopping experience at The Gardens Mall, Mid Valley Megamall, or The Mall, Mid Valley Southkey. Your The Gardens Club (TGC) membership will remain unaffected. You can continue enjoying its privileges while experiencing the added perks offered by MVClub.
Cancellation :
We will be sad to see you go! But if you decide to cancel your MVClub App membership, you can do so in-app:
Step 1: Open the MVClub App on your mobile device.
Step 2: Tap on the "Profile" from the footer menu of the MVClub App.
Step 3: Choose “Account Deletion”.
Step 4: Follow any additional prompts or instructions provided on the screen.
Step 5: Confirm your decision to opt out or cancel your membership.
Note:
• Deleting your account will permanently close your MVClub account.
• All the services provided by MVClub will immediately cease.
• Once your account is terminated, all your accumulated rewards/e-vouchers will be forfeit and you will not be able to access nor retrieve your account.
• We will not be able to restore your previous rewards/e-vouchers should you wish to opt back in at a later date.